Refund policy
Return & Refund Policy
At Kavero Camp, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of delivery for eligible items.
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in their original packaging
- Include all accessories, manuals, and included components
- Be accompanied by proof of purchase
Items that show signs of use, damage, modification, or improper installation may not qualify for a refund.
Refunds
Once your return is received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrectly shipped item.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
We will work to resolve the issue as quickly as possible through a replacement, repair, or refund when appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error.
For oversized products and specialty outdoor equipment, additional return shipping charges may apply.
Contact Us
For return requests or refund inquiries, please contact our support team at:
We appreciate your business and thank you for choosing Kavero Camp for your outdoor adventures.